Setting Up Cloud Mail

This is a guide to help you setup your Cloud Mail when you have migrated from another provider.  It is important that you have gotten all your email accounts created and you have your Service Server Hostname ready before proceeding to changing your MX records.

Below is a sample of where you can get your Service Server Hostname from the Cloud Mail Welcome Email. 


You will be required to perform this during Step 2 and 3 of the setup process. 

Take note of the Product IP Address which will be use to create Zones. 

Replace all Service Server Hostname with as shown in the the example.

Step 1

Change your nameservers. 

Simply login to the client area

After you have successfully logged in, select Manage Domains >> My Domains >> Select the domain name that is used for your Cloud Mail >> click on the “Tool Icon”  >> Manage Nameservers 

>> Use Custom Nameserver and enter the following nameservers:

Step 2

Once you have successfully completed Step 1, it is time to manage your Domain DNS. 

From your client area, go to Manage Domains >> DNS Manager . Look for your Cloud Mail product in your list and click on  Add New Zone

The Zone Name can be your domain name eg. and you can retrieve your Product IP Address from your Cloud Mail Welcome Email. 

Step 3

Once it is done, you can update your MX records with the following.

  • IN MX 10: Service Server Hostname

  • IN TXT: v=spf1 a mx -all

  • smtp IN CNAME: Service Server Hostname 

  • mail IN CNAME: Service Server Hostname 

  • webmail IN CNAME: Service Server Hostname 

**NOTE: If you are unsure where to get your Service Server Hostname details, please refer back to the top of this article before Step 1.

Below is an image of how your records should look like. You can follow exactly but be sure to change to your own domain name. 

Note that there is a dot (.) at the end of every entry names

Thank you for your patience! Now, you are fully connected with Cloud Mail! 

Create Email Accounts From The Client Area

Now you can create emails accounts from the client area. You will need to login to the client area via

Proceed to My Products & Services >>  Click on Cloud Mail >>  Click on View Details >> Manage SmarterMail Users and Aliases.

**NOTE: You will be required to select the Add Smartermail User to create Smartermail Users **

Setup Complete!

Congratulations, you have now completed the setup for your Cloud Mail product. To login to your email simply key in or the Email Login URL available in your Welcome Email into your browser.

Be sure to change to your own domain name. Enjoy!