This would be guideline on how to submit case to us via our new support helpdesk:

1. Logon to with Login function on the top right corner. 

2. You will be seeing and asked to login with the email address and password: 

Note: You will be prompted on the site is not secure at this moment, rest assured that it would be safe to proceed and we shall SSL-encrypted very soon. 

3. Once logged in, you will be new support ticket on the right beside search bar

4. Key in the necessary info for your case submission to us

5. Once done, you'll be getting the case ID for further follow-up with your queries.