Cybersite.com.sg Support Portal

Date: 2nd Dec 2020

Time: 05:15 PM SGT

Disruption update:
Web service for this server is now responding and will now resume their operations smoothly without any noticeable service impact.

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Date: 2nd Dec 2020

Time: 03:55 PM SGT

Disruption update:
The server is back online but the web service is still not responding. Our team is investigating on the issue.

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Date: 2nd Dec 2020

Time: 02:29 PM SGT

Disruption update:
BMR process currently running at  4.43% 

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Date: 2nd Dec 2020

Time: 01:29 PM SGT

Disruption update:
BMR process currently running at  2.96% 

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Date: 2nd Dec 2020

Time: 12:30 PM SGT

Disruption update:
BMR process currently running at 1.6% 

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Date: 2nd Dec 2020

Time: 11:29 AM SGT

Disruption update:
We found issue on the server and performing Bare-Metal Restore (BMR)

What is BMR?

A bare metal restore is a type of data recovery technique to restore our client application / user data from a backup sources.

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Dear Valued Customers,

*** Only clients hosted under sengkang.zonecybersite.com server will be affected ***

Date: 2nd Dec 2020

Time: 10:30 AM SGT

ETA: NA

Service Disruption Details:

We've found  the server cannot boot into Windows. We scanning the disk now. Repair progress shall keep update under this announcement portal.

Service Disruption Affects:

During the service disruption period, all services will not be available until its completed.

Best Regards,

Support Team

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Technical Support Department