[COMPLETED] Services Disruption - Intermittent Access Issue

Dear Valued Customers,

Date: 16th Aug 2018
Time: 02.00 AM SGT


Services Disruption Update:

Our team has recovered the Intermittent issue.  We are further keeping a close monitoring on the cluster storage.


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Date: 15th Aug 2018
Time: 07.00 PM SGT


Services Disruption Update:
Our concern crew still working hard on the move over task in current, we will keep the progress update time to time under this channel.


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Date: 15th Aug 2018
Time: 06.00 PM SGT


Services Disruption Update:

Our team is moving affected server to a new hardware and we are working on the migration as priority.


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Date: 15th Aug 2018
Time: 05.00 PM SGT


Services Disruption Update:

The disk repairing is still running.


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Date: 15th Aug 2018
Time: 03.30 PM SGT


Services Disruption Update:

Our team have identified that the access issue caused by hard disk error.


We will perform a disk repairing now.


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Date: 15th Aug 2018
Time: 02.30 PM SGT


Services Disruption detail:
There are some Intermittent network issue and we will perform a details check on this then post another updates once it become available.


Services Disruption affects:
During the time frame, certain user will experience slowness accessing to their hosting services that are hosted at under Cybersite.


Best Regards,


Support Team
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Technical Support Department