[COMPLETED] Service disruption - mail233.cybersite.com.sg 43.227.231.130

Date: 21st Jun 2018
Time: 4.50 PM SGT
ETA:  N/A


Service disruption update:

BMR process is complete.


============

Date: 21st Jun 2018
Time: 4.00 PM SGT
ETA:  N/A


Service disruption update:

BMR process is still running at 85% at the moment.


============

Date: 21st Jun 2018
Time: 12.01 PM SGT
ETA:  N/A


Service disruption update:

BMR process is still running at 40% at the moment.


===========

Date: 21st Jun 2018
Time: 8.00 AM SGT
ETA:  N/A


Service disruption update:

BMR process is still running and our team will monitor on the status closely. 


============

Date: 21st Jun 2018
Time: 4.00 AM SGT
ETA:  N/A


Service disruption update:

Due to the large amount of data, BMR process is still running at backend.


============

Date: 21st Jun 2018
Time: 12.01 AM SGT
ETA:  N/A


Service disruption update:

BMR process is still running.


===========

Date: 20th Jun 2018
Time: 6.00 PM SGT
ETA:  N/A


Service disruption update:

Our team have found file system is corrupted. We are going to perform BMR (Bare metal restore) to another server.

 

What is BMR?

Bare metal restore is a type of data recovery technique to restore our client application / user data from a backup sources.

 

Mail services will not be available during BMR.


=========

Dear Valued Customers,


Date: 20th Jun 2018
Time: 3.44 PM SGT
ETA:  N/A

Service disruption details :
Our monitoring system has detected mail services for this server is not stable and we will perform a details check on the mail server.


Service disruption Affects:
During the service disruption period, there will be an intermittent performance issues on the mail services.


Please do not hesitate to contact us by creating a Helpdesk Ticket at https://support.cybersite.com.sg/en/support/home if you have any enquiries regarding this services disruption. Thank You!


Best Regards,

 

Support Team

............................
Technical Support Department