Announcement: New client support portal !

Dear Valued Client,


It's been a month since Exabytes welcome you onboard and we are glad you are with us now!


We value your confidence in us and thank you for everything you do to make this transition go smooth.


We  are happy to announce a new client support portal for Cybersite  customers to reach out our friendly customer support representative for  any of your support assistance after 1st June 2018, 9.00 PM SGT


Let’s take a peak on the changing in new helpdesk.


1, A helpdesk evolution
 
Your main communication portal with Cybersite just become better with a new channel and URL when submit a case:


Old: http://support.cybersite.com.sg/Main/frmTickets.aspx
New: https://support.cybersite.com.sg/en/support/tickets/new (Available after 1st June 2018)
 
We will archive the old helpdesk and block public access to it on the same day.
 
2, Our security has been enhanced 


When  you submit a new case, you will receive a notification from helpdesk  that share with you your case ID and how to read the case online.


==sample=
Meanwhile, please feel free to check your case status via the case URL below.
https://support.cybersite.com.sg/support/tickets/1234567
========
 
2a, Click the above URL inside email and fill in your personal detail for first time.
 2b, Click Log in then click “Forgot your password?
 2c, Key in the email address that you submit the case then click “Reset my password
 2d, You will receive the following message when submit.
 2e, Click the link “Click here to reset the password” inside your email and key in the new password to access our helpdesk.

3, Case ID has been shorten 


A case ID is not a password and we just shorten it to keep it simple.
 
Current: 12A-34B56C78-9EFG (Alphanumeric in 3-8-4 format)
New: 1234567 (7 Numeric)
 
We can spend a more valuable time discuss about your hosting issue rather  than attempt to spell the correct case ID during a phone conversation  now :)

4, Satisfaction Rating


We appreciated your valuable comment no matter positive or negative and client opinion keeps us on our toes.
Please feel free to contact our team even later on in case you need help  during this transition period via phone: +65 6727-2276 or drop a mail  into support@cybersite.com.sg
 
Best Regards,
 
Support Team,  
......................................
Technical Department