[COMPLETED] Services Disruption - Network access issue

Dear Valued Customers,
*** Only certain clients will be affected***
Date: 16th Apr 2018
Time: 10.30 AM SGT
Services Disruption details:
Our team detected there is an issue at our Network Firewall which cause certain visitors not able to access their hosting services under Cybersite.
Maintenance affects:
During the disruption period, relevant services (eg web, mail, mysql, control panel services etc) from Firewall listed IP over under target server will not available.
If you experience difficulties during this period, please contact us via helpdesk at (http://support.cybersite.com.sg/Main/frmTickets.aspx) or email us at helpdesk@cybersite.com.sg by providing us your terminal IP.
How to check your current terminal IP?
  1. Open a Browser. (Chrome/Firefox/Safari and etc)
  2. Put the following link: http://myip.dk/ at the address.
  3. Provide us the IP show at: Internet Protocol version 4 (IPv4). 
Best Regards,
Support Team
Technical Support Department